Frequently Asked Questions
Find answers to the most common questions we receive about Numi.
Website
-
If you have shopped on a Shopify site with Shop Pay before, you will receive a login code to quickly access your address and payment info. Your order history with Numi may be available in your account if you previously placed orders with that same email.
If you do not have a Shop Pay account, but had a Numi Tea account on our old website, you may need to reset your password or create a new account. That is because your passwords are protected and did not transfer over to the new site. Once you are logged in, your order history with Numi may be available in your account if you previously placed orders with that same email.
You can also checkout as guest if you do not wish to log in. If you have previously checked out as guest, you may have an order history but not an account.
Please note, some order histories may not have transferred over from the old site, and all recurring orders placed before 3/4/24 will need to be reentered at checkout.
-
You’ll need to start a new auto-delivery order because your credit card information is protected and could not be transferred to the new site. Simply start a new order and select Subscribe & Save. You can log in to your account or check out as guest. If you had a Numi Tea account on our old website, you may need to reset your password or create a new account. That is because your passwords are also protected and did not transfer over to the new site.
Product
-
USDA organic certified products are required to be free of genetically modified organisms (GMOs). In other words, “If it’s organic, it’s non-GMO.”
-
All of Numi’s products are certified organic. We are committed to sourcing only the highest quality organic teas from farms we have known and partnered with for years. Additionally, we require laboratory testing for all of our teas and each purchase we make is accompanied by a Certificate of Analysis verifying that the teas and herbs meet our quality requirements. Our suppliers are also subject to random and annual inspections to verify organic and Fair Trade/Fair Labor practices.
-
We are asked all the time how many milligrams of caffeine are in a particular cup of tea, and the honest answer is: we don’t know for sure! The environment each year, location of the bush, processing style and method of steeping all has an effect on the amount in your cup. This is why we only provide a range. We use the lower, medium, and high caffeine labeling on our packages based on past tests and the proportion of tea to ingredients in each blend. A 6 to 8 ounce cup of tea generally contains between 15 and 70 milligrams of caffeine. Remember, 8 ounces of brewed coffee has a range of 95-200mg, so you can be sure that your cup of tea will always be lower in caffeine.
-
Although our brand has a new look, our ingredients, blends and recipes have not changed.
-
Yes, all Numi Teas are gluten free. Our teas are packaged in facilities and on machines that do not process or work with gluten.
-
Yes, Numi teas are both Kosher and Halal certified.
-
Our teabags are compostable and made from manila hemp cellulose (plant fiber). They are Non-GMO Verified, unbleached, and the tag is made from 100% recycled materials and soy-based inks. Our tea strings are made from cotton.
-
Numi’s tea bag wrappers* are commercially compostable (ASTM D6868 compliant/3rd party certification in progress). They are made from sustainably grown FSC® certified paper, and lined with sugarcane-based Non-GMO PLA and metalized eucalyptus layers to ensure freshness. Our plant-based wrappers have been tested to make sure they completely disintegrate and cause no eco-toxicity when they break down. You can compost the wrappers with any municipal or industrial service that accepts green waste (throw them in your green can). Unfortunately, due to the compostable freshness lining, the wrappers are not recyclable.
*with the exception of some Gunpowder Green and Jasmine Green
General
-
Numi was named after the steeped dried desert lime tea that our founders, Ahmed Rahim and Reem Hassani, drank in their early childhood in Baghdad, Iraq. The full name of the lime isnumi basrah. There are many other uses and translations of the wordnumiin various languages and cultures throughout the world.
-
Numi was founded in Oakland, California in 1999.
-
Numi participates in third-party certification programs, audited annually for compliance, to ensure fair wages, safe working conditions, and community benefits for the farmers that grow our tea. All of Numi’s teas, and most of our products, are either Fair Trade or Fair Labor certified. Look for the Fair Trade Certified™️ or Verified Fair Labor™️ seal on our packaging as a guarantee that rigorous social, environmental, and economic standards were upheld in the making of your product.
-
Climate Neutral Certified is the leading independent climate action label. It gives you a way to find companies that are actively working toward a net-zero future. Demand action from all companies, and help us make carbon accountability the new normal.
Carbon neutrality means achieving a balance between emitting carbon and absorbing carbon from the atmosphere.
Achieving carbon neutrality, or climate neutrality - which counts other greenhouse gases in addition to carbon dioxide - can help accelerate the world on its path to net-zero by 2050. That's the target year for getting all of human civilization to a point where our emissions have been reduced below the amount that is absorbed through natural and man-made carbon sinks.
People have been talking about climate change for decades and doing very little about it, so the issue is more important than ever. All of the recent science suggests that we're approaching a point of no return on climate change - and political, economic, and social systems are not responding quickly enough. Humanity's decisions in the next 10 years will determine, more than ever before, how our climate changes and the extent of its impacts over the next century and beyond.
-
For all donation and sponsorship requests, please email us at info@numitea.com.
-
If you would like a chance to be featured on our Instagram, the best way to connect with us is to create content and tag us @numiorganictea and let us know what you're sipping on. If we feel your content is a good fit for an ongoing engagement, we may reach out to you with other opportunities. Thank you for being part of our communitea!
Availability
-
You can also find us at most major grocers across the country (Whole Foods, Safeway, Sprouts, Ralphs, Wegman's, etc.) as well as many independent natural food stores. Happy steeping & sipping!
-
We do not have a sampling program at this time. You may subscribe to our email newsletter in the footer to receive a discount code.
-
Many Canadian groceries stores carry our tea. Please feel free to contact us for a list of Canadian distributors who can provide you with more detailed store information. We do not ship to Canada from our online store, but ca.iHerb.com and Amazon.ca are great options for online ordering and shipping within Canada.
-
For international wholesale inquiries please contact us. You can find information about our EU products at NumiTea.eu. We do not ship internationally from our online store.